From Bergamo to Doha
passing through the world’s greatest international airports, with no intention
to stop. These few words could synthesize the thirty seven-year experience of
the CCM Group, an Italian company devoted to design, production and installation
of products and systems for airport interiors.
Born in 1981 as a
Family Company, CCM soon stands out for the quality of the materials and its
attention to product innovation. Having delivered the “first of its kind”
modular Check-in Counter for Milan Linate in the early 80’s, CCM has now
successfully delivered more than 360 Airport’s projects all over the world,
each one of which composed of a wide range of bespoke products.
The very same company
was chosen to deliver fourteen Hybrid Self Bag Drop to Qatar’s five-star Hamad
International Airport, where the requirement was that of providing a world-class
Fully Automatic Self-Service Bag Drop matching the look, feel and dimensions of
the existing Check-In infrastructure whilst improving the
In line with the airport’s core objective of empowering the passenger through
increased autonomy and convenience, the addition of Hybrid Self Bag Drop would
enable the Passenger to ‘take control’ of their baggage drop activities.
CCM’s answer to the
leading hub’s requirements is the Hybrid Self-Service Bag Drop.
CCM’s Hybrid Self-Service
Bag Drop is a flexible solution where the design is entirely bespoke and made
for purpose. All aspects of the design are unique including the counter, conveyor,
automated sensors and software solutions to ensure that the maximum quality,
performance and flexibility is delivered to the award-winning Airport.
CCM’s White Label
Common Use Self-Service Bag Drop application, by adopting IATA Common Use Web
Services technology, enables the integration with multiple Airlines as well as providing
an unparalleled level of configuration, monitoring and statistics reporting.
The Hybrid Check-in Counter
concept developed from CCM allows for
the seamless integration of a fully automated Self-Service Bag Drop equipment
into a designed for purpose traditional check-in counter and check-in
The Hybrid Counter designed for
Hamad International Airport’s iconic terminal is truly unique and quite
extraordinary, providing the expected Self Service features as well as provisions
for future upgrades. CCM was able to deploy the hybrid Self-Service Bag Drop
with an appearance matching the contemporary and sleek design concept provided
by Architects HOK for the existing Economy Check-in Area, including the incorporation
of the back illuminated Onyx Stone.
When operating in self-service mode, the Hybrid Self-Service Bag
Drop guides the Passenger through the process in the simplest and safest way,
while automatically validating the Baggage Tag as well as the convey ability of
When operating in Agent Assisted Check-in mode, each hybrid
check-in counter is used as a traditional check-in position, where the typical
existing CUPPS equipment are operated by a Check-in Agent.
The ability to switch
effortlessly and seamlessly, in just 1 second, between Self Service and
Traditional Check-in operations, via the turn of a key is what provides the
unmatched level of flexibility in the check-in infrastructure that both
Airports and Airlines are seeking, delivering on Hamad International Airport’s
‘seamless and hassle-free’ promise.
Needless to say that the hybrid check-in counter’s design is the result
of more than 37 years of experience in the design and manufacture of check-in
Counters installed in hundreds of Airports all over the world, offering the
high standard and expertise the world-class airport requires.
Hamad International Airport and CCM have been jointly
designing an innovative passenger experience in line with the Smart Airport
paradigm, placing Hamad International Airport on the forefront of cutting-edge
technology and smart solutions after just having completed its first major
phase of its Smart Airport Program.
Each Hybrid Self-Service Bag Drop
is integrated with the Beumer Baggage Handling System, providing a solution
where each unit is independent from the others. Coupled with the possibility to
issue Baggage Messages either from the White Label application or from the
Airline’s DCS, this design provides the highest level of resiliency of the
self-service bag drop infrastructure.
The integration with Amadeus Altea
DCS, through the CCM’s Airline Management System, supports Qatar Airways in
providing the “Two Step” Self-Service Bag Drop process, where Passengers begin
their journey at the SITA Check-in CUSS kiosk, printing their Baggage Tags and
Moving onwards in the Self-Service Process, the Passenger can
use Hamad International Airport’s truly innovative approach to visa validation,
which includes a mobile Automated Visa Document Check. The first of its kind in
any major airport worldwide, the Automated Visa Document Check enables ground
services agents to check a passenger’s visa documentation before continuing
With the airport’s strategic investment in CCM’s Hybrid Self
Bag Drop, the Passenger can drop their baggage efficiently and quickly, processing
one bag in less than 50 seconds and two bags in less than 85 seconds, thanks to
CCM’s Baggage buffering solution.
Collecting the Baggage Receipt allows the Passenger to move
onwards through the Airport Emigration Procedure.
It is the simplicity of design as well as the integration of
new technologies into a high-quality product which leads to new ideas,
increasing Passenger comfort and usability features. Where Hybrid Self Bag Drop
is the ultimate answer to the need for flexibility without compromise, CCM now
has a foothold in Hamad International Airport’s vision of becoming the ‘airport
of the future’, contributing to the hub’s user-centric approach and
industry-leading solutions that are redefining the airport experience.